If you are a professional you can order by creating an account first, top right. Don’t forget to enter your VAT number. If you are a retail client this isn’t necessary. Many of these processes are discussed in our Frequently Asked Questions at COCO House of Beauty.

Promptly after successful payment, you will get a confirmation of your order by email. Not received? It is possible it has ended up in your spam-box. It is also possible that you accidentally made a typing error in your e-mail adress. Do you have a question about your order? Mail to orders@cocohouseofbeauty.com. Mention in your e-mail the order number.

After you place your order, it is promptly forwarded to our warehouse and the package is often packed right away. We would love to help you, but unfortunately a placed order can’t be changed. Please be careful when ordering..

For the Netherlands the shipping costs are € 6.95 for letterbox & parcel post. It’s also possible to send the packages with insurance for € 9.95 so you will be covered in any case of getting lost by the carrier.

Shipping cost for Belgium € 11.95 and Germany are € 6.95 and € 11.95 for insured shipment. For countries other than The Netherlands, Belgium, or Germany, it depends on the weight and volume. It is around this amount for a normal package and 2 days delivery. During the ordering process the final shipping costs will be calculated. Do want a quotation? Please contact us.

No, it not possible (yet) to specify a delivery date to your order. You can always use the comment section on the checkout page to leave your preferences about the delivery date.

Once you have placed an order, you can’t make changes to your order. So please be careful when placing an order. Do you have a question about your order? Please email orders@cocohouseofbeauty.com.