Frequently Asked Questions
FAQ
We’ve tried our best to collate as many frequently asked questions and answers here
If you have any questions about your order, need help in finding the right product or if we can be of assistance in any other way, please do not hesitate to contact us. Our team of beauty experts is there to give you personalized advice
If you are a professional you can order by creating an account first, top right. Don’t forget to enter your VAT number. If you are a retail client this isn’t necessary
Immediately after successful payment, you will receive a confirmation of your order by email. Not received? It may have ended up in your spam-box. It is also possible that you accidentally made a typing error in your e-mail address. Do you have a question about your order? Mail to orders@cocohouseofbeauty.com . Mention in your e-mail the order number.
After you place your order, it is immediately forwarded to our warehouse and the package is often packed right away. We would love to help you, but unfortunately a placed order cannot be changed. Please be careful when ordering..
For the Netherlands the shipping costs are € 6.95 for letterbox & parcel post. It’s also possible to send the packages with insurance for € 9.95 so you will be covered in any case of getting lost by the carrier.
Shipping cost for Belgium are € 11.95 and € 14.95 for insured shipment. For countries other than The Netherlands or Belgium it depends on the weight and volume. During the ordering process the final shipping costs will be calculated. Do want a qoutation? Please contact us.
No, it not possible (yet) to specify a delivery date to your order. You can always use the commentbox on the checkout page to leave your preferences about the delivery date.
Once you have placed an order, you cannot make changes to your order. So please be careful when placing an order. Do you have a question about your order? Please email orders@cocohouseofbeauty.com.
Payment can be made through iDeal, Bank, Bancontact (for Belgian customers) and banktransfer.
In the order confirmation you receive by email, you will find a link to download the invoice. Didn’t receive an order confirmation? It may have ended up in your spam. Or maybe you made a typing error in your e-mail address, as a result of which you did not receive the invoice. You can find all your invoices in your account. You can always request your invoice by sending an email to orders@cocohouseofbeauty.com.
We will do our absolute best to make sure you have your Beauty products as quickly as possible, we ship 5 days a week from Monday – Friday. Orders placed before 15.00 hour will be shipped in 24 hours. We try to arrange next day delivery but please order on time and calculate 2 – 3 days delivery time depending on our partners that arrange the delivery.
Unfortunately, it is not possible to pay by invoice, and thus afterwards. All order must be paid during the ordering process.
Yes, you will get an email with track and trace as soon as
Are you a Beauty Professional or do you want to become one? Do you want to get trained by the absolute best? Our Beauty Pro’s know’s everything about all our brands and so there are many options possible. Please contact us and we will help you find the right learning experience and give you all the options there are.
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