PRIVACY POLICY COCO House of Beauty
March 31, 2024
Your privacy is of great importance to COCO House of Beauty. Therefore, we adhere to privacy laws. This means that your data is safe with us and that we always use it properly. In this privacy statement, we explain what we do with the information we learn about you through the webshop www.nudebeautybrands.com. If you have any questions or want to know exactly what we keep about
you, please contact COCO House of Beauty.
Order Processing
When you place an order with us, we use your personal data to process it properly. We may then provide your personal data to our delivery service to deliver the order to you. We also receive information about your payment from your bank or credit card company. For this, we use your company name, Chamber of Commerce (KvK) number, VAT number, name and address details (NAW), email address, telephone number, and billing address. This is required by law. We keep this information until your order is completed and for seven years thereafter (this is the legal retention period).
Disclosure to Third Parties
We collaborate with certain companies that may receive the aforementioned personal data from us.
For order processing, we work with:
Mollie
MyParcel
MailBlue
WordPress
Our carrier companies PostNL, DPD and DHL
Contact Forms and Newsletter
With the contact form, you can ask us questions or make requests. For this, we use your email address, telephone number, and name and address details (NAW). We do this based on your consent. We keep this information until we are sure that you are satisfied with our response and for three months thereafter. This way, we can easily access the information for follow up questions. We also use this to train our customer service to become even better. You can subscribe to our newsletter. In it, you will read news, tips, and information about our products and services. You can cancel this subscription at any time. Each newsletter contains an unsubscribe link. You can also do this via your account. Your email address will only be added to the list of subscribers with your permission. This data is stored until you cancel the subscription.
Your Account
For certain parts of our webshop, you must first register. You must then provide information about yourself and choose a username. We create an account with this information, which you can log into with that username and a self chosen password. For this, we use your name and address details (NAW), telephone number, email address, company name, Chamber of Commerce (KvK) number, VAT number, and billing address. This is required by law. We keep this information until you delete the account. We keep this information so that you do not have to enter it again each time and so that we can easily contact you if necessary for the webshop. You can update information via your account
whenever you want.
Advertisement
We would like to send you advertisements about offers and new products or services. We do this:
via email
via Social Media
by phone
You can object to this advertisement at any time. Each email contains an unsubscribe link. You can block us or use the unsubscribe option. You can indicate this when you are called. You can also do this via your account.
Disclosure to Other Companies or Institutions
Except for the aforementioned partners, we will never provide your personal data to other companies or institutions unless we are legally obliged to do so (for example, if the police demand it in case of suspected criminal activity). Social Media buttons are included in our webshop. The administrators of these services collect your personal data through these buttons.
Cookies
Our webshop uses cookies. Cookies are small files in which we can store information so that you do not have to enter it repeatedly. But we can also see that you visit us again. When you visit our webshop for the first time, we display a message explaining cookies. We will ask for your consent to use these cookies. You can disable the placement of cookies via your browser, but some features of our webshop may not work properly.
Google Analytics
We use Google Analytics to keep track of how visitors use our webshop. We have entered into a data processing agreement with Google. This contains strict agreements about what they can keep track of. We allow Google to use the obtained Analytics information for other Google services. We do not anonymize the IP addresses for Google.
Security
Securing personal data is of great importance to us. To protect your privacy, we take the following mesures:
We use secure connections (Secure Sockets Layer or SSL) with which all information between you and our website is shielded when you enter personal data. We keep logs of all requests for personal data. Changes to this Privacy Statement. When our web shop changes, we must also adjust the privacy statement. Therefore, always pay attention to the date above and regularly check for new versions. We will do our best to announce changes separately as well.
Accessing, Changing, and Deleting Your Data
If you have any questions or want to know what personal data we have about you, you can always contact us. See the contact details below. You have the following rights:
Explanation of what personal data we have and what we do with it
Access to the exact personal data we have
Correction of errors
Deletion of outdated personal data
Withdrawal of consent
Objection to a certain us
Please always clearly indicate who you are so that we can be sure that we do not adjust or delete data from the wrong person.
Filing a Complaint
If you feel that we are not helping you correctly, you have the right to file a complaint with the supervisory authority. This is called the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
Contact Details
COCO House of Beauty
Catharinastraat 21
4811 XD Breda
support@cocohouseofbeauty.com
+31 6 39085535
